{"id":12,"date":"2026-03-31T11:31:22","date_gmt":"2026-03-31T09:31:22","guid":{"rendered":"https:\/\/help.ertia.net\/?page_id=12"},"modified":"2026-03-31T14:57:43","modified_gmt":"2026-03-31T12:57:43","slug":"gu%c3%ada-soporte-app","status":"publish","type":"page","link":"https:\/\/help.ertia.net\/","title":{"rendered":"ayuda soporte Ertia"},"content":{"rendered":"\t\t<div id=\"epkb-modular-main-page-container\" role=\"main\" aria-labelledby=\"epkb-modular-main-page-container\" class=\"epkb-css-full-reset eckb_mp_active_theme_twentytwentyfive\">\t\t\t\n\t\t\t<div id=\"epkb-ml__row-1\" data-feature=\"search\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">\u00bfEn qu\u00e9 podemos ayudarte?<\/div>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" onsubmit=\"return false;\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Buscar la documentaci\u00f3n...\"\n\t\t\t\t\t        placeholder=\"Buscar la documentaci\u00f3n...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Buscar<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  \t\t\t<\/div>  \n\t\t\t<div id=\"epkb-ml__row-2\" data-feature=\"categories_articles\" class=\"epkb-ml__row\">                \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \n\t\t<div id=\"epkb-ml-classic-layout\" class=\"epkb-layout-container epkb-ml-classic-layout--height-fixed epkb-ml-classic-layout--3-col epkb-ml-classic-layout--design-1\">    \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row epkb-icon-top-row-adj\">  \n\t\t<!-- Category Section -->\n\t\t<section class=\"epkb-category-section\">\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-section__head epkb-category-section__head--top-location\">\n\n\t\t\t\t\t\t<!-- Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_icon\">  \t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkb-cat-icon--font epkbfa ep_font_icon_error_circle\" data-kb-category-icon=\"ep_font_icon_error_circle\"><\/span>    \t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Name -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_title\">\n\t\t\t\t\t\t\t<h2 class=\"epkb-category-section__head_title__text\">Introducci\u00f3n<\/h2>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_desc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t<!-- Section Body -->\n\t\t\t<div class=\"epkb-category-section__body epkb-category-section__body--collapsed\">    \t\t\t\n\t\t<div class='epkb-main-articles'>\n\t\t\t<ul class='epkb-ml-articles-list'>    \t\t\t<\/ul>\n\t\t<\/div> \n\t\t\t<\/div>  \t\t\t\t<!-- Section Footer -->\n\t\t\t\t<div class=\"epkb-category-section__footer\">\n\t\t\t\t\t<div class=\"epkb-ml-articles-coming-soon\">\n\t\t\t\t\t\tNuevos art\u00edculos pr\u00f3ximamente\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>          \n\t\t<\/section>  \n\t\t<!-- Category Section -->\n\t\t<section class=\"epkb-category-section\">\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-section__head epkb-category-section__head--top-location\">\n\n\t\t\t\t\t\t<!-- Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_icon\">  \t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkb-cat-icon--font epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"><\/span>    \t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Name -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_title\">\n\t\t\t\t\t\t\t<h2 class=\"epkb-category-section__head_title__text\">Recursos Humanos<\/h2>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_desc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t<!-- Section Body -->\n\t\t\t<div class=\"epkb-category-section__body epkb-category-section__body--collapsed\">    \t\t\t\n\t\t<div class='epkb-main-articles'>\n\t\t\t<ul class='epkb-ml-articles-list'>    \n\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.ertia.net\/?epkb_post_type_1=fichaje-digital\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"137\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Fichaje digital<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>    \n\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.ertia.net\/?epkb_post_type_1=guia-vacaciones\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"129\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Ausencias-Vacaciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>    \n\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.ertia.net\/?epkb_post_type_1=info-trabajador\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"151\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Informaci\u00f3n del trabajador<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>    \n\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/help.ertia.net\/?epkb_post_type_1=gestion-usuario\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"141\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"epkb-article__icon ep_font_icon_document\"  style=\"color: #040138;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Gesti\u00f3n de contrase\u00f1as<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>    \t\t\t<\/ul>\n\t\t<\/div> \n\t\t\t<\/div>  \t\t\t\t<!-- Section Footer -->\n\t\t\t\t<div class=\"epkb-category-section__footer\">\n\t\t\t\t\t<div class=\"epkb-ml-article-count\"><span>4<\/span> <span>ART\u00cdCULOS<\/span><\/div>\n\t\t\t\t\t<div class=\"epkb-ml-articles-show-more\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t\t<span class=\"epkbfa epkbfa-plus epkb-ml-articles-show-more__show-more__icon\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>          \n\t\t<\/section>  \n\t\t<!-- Category Section -->\n\t\t<section class=\"epkb-category-section\">\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-section__head epkb-category-section__head--top-location\">\n\n\t\t\t\t\t\t<!-- Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_icon\">  \t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkb-cat-icon--font epkbfa epkbfa-desktop\" data-kb-category-icon=\"epkbfa-desktop\"><\/span>    \t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Name -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_title\">\n\t\t\t\t\t\t\t<h2 class=\"epkb-category-section__head_title__text\">Hardware<\/h2>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_desc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t<!-- Section Body -->\n\t\t\t<div class=\"epkb-category-section__body epkb-category-section__body--collapsed\">    \t\t\t\n\t\t<div class='epkb-main-articles'>\n\t\t\t<ul class='epkb-ml-articles-list'>    \t\t\t<\/ul>\n\t\t<\/div> \n\t\t\t<\/div>  \t\t\t\t<!-- Section Footer -->\n\t\t\t\t<div class=\"epkb-category-section__footer\">\n\t\t\t\t\t<div class=\"epkb-ml-articles-coming-soon\">\n\t\t\t\t\t\tNuevos art\u00edculos pr\u00f3ximamente\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>          \n\t\t<\/section>  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row epkb-icon-top-row-adj\">  \n\t\t<!-- Category Section -->\n\t\t<section class=\"epkb-category-section\">\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-section__head epkb-category-section__head--top-location\">\n\n\t\t\t\t\t\t<!-- Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_icon\">  \t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkb-cat-icon--font epkbfa epkbfa-map-o\" data-kb-category-icon=\"epkbfa-map-o\"><\/span>    \t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Name -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_title\">\n\t\t\t\t\t\t\t<h2 class=\"epkb-category-section__head_title__text\">GPS<\/h2>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_desc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t<!-- Section Body -->\n\t\t\t<div class=\"epkb-category-section__body epkb-category-section__body--collapsed\">    \t\t\t\n\t\t<div class='epkb-main-articles'>\n\t\t\t<ul class='epkb-ml-articles-list'>    \t\t\t<\/ul>\n\t\t<\/div> \n\t\t\t<\/div>  \t\t\t\t<!-- Section Footer -->\n\t\t\t\t<div class=\"epkb-category-section__footer\">\n\t\t\t\t\t<div class=\"epkb-ml-articles-coming-soon\">\n\t\t\t\t\t\tNuevos art\u00edculos pr\u00f3ximamente\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>          \n\t\t<\/section>  \n\t\t<!-- Category Section -->\n\t\t<section class=\"epkb-category-section\">\t\t\t\t\t\t\t\t\t<div class=\"epkb-category-section__head epkb-category-section__head--top-location\">\n\n\t\t\t\t\t\t<!-- Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_icon\">  \t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkb-cat-icon--font epkbfa ep_font_icon_people\" data-kb-category-icon=\"ep_font_icon_people\"><\/span>    \t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Name -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_title\">\n\t\t\t\t\t\t\t<h2 class=\"epkb-category-section__head_title__text\">CRM<\/h2>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\n\t\t\t\t\t\t<div class=\"epkb-category-section__head_desc\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t<!-- Section Body -->\n\t\t\t<div class=\"epkb-category-section__body epkb-category-section__body--collapsed\">    \t\t\t\n\t\t<div class='epkb-main-articles'>\n\t\t\t<ul class='epkb-ml-articles-list'>    \t\t\t<\/ul>\n\t\t<\/div> \n\t\t\t<\/div>  \t\t\t\t<!-- Section Footer -->\n\t\t\t\t<div class=\"epkb-category-section__footer\">\n\t\t\t\t\t<div class=\"epkb-ml-articles-coming-soon\">\n\t\t\t\t\t\tNuevos art\u00edculos pr\u00f3ximamente\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>          \n\t\t<\/section>  \t\t\t\t\t<\/div>  \t\t<\/div>  \n\t\t<\/div>    \t\t\t<\/div>  \t\t<\/div>   \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"kb-block-page-template","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ertia.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":10,"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/help.ertia.net\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/150"}],"wp:attachment":[{"href":"https:\/\/help.ertia.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}